The role includes:

• The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location
• Resolving 2^nd & 3^rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
• Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
• Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors
• Ensuring ITIL best practices.

We’re looking for someone who can bring the following;

• Significant IT support experience at 2^nd line (some 3^rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
• Delivered IT support in a manufacturing environment
• Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
• Leading or mentoring team members.

Location:  Newcastle – Office 4 days a week and 1 day a week work from home. 

Occasional travel ( maybe once a month)

Salary:  Circa £45,000 depending on experience, excellent pension, healthcare and lots more

Genium Selection is acting as a Recruitment Agency in relation to this vacancy. Genium Selection, established in 2003 and REC member.

Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions. www.genium.biz